Chair, Department of Marketing
John Cardinal O'Hara, C.S.C., Professor of Business
Shankar Ganesan joined the Notre Dame faculty in 2013 as the John Cardinal O'Hara, C.S.C., Professor of Marketing. Previously, he was a member of the Marketing Department at the University of Arizona. His research focusses on the areas of interorganizational relationships, customer relationship management, service failures and recovery, product recalls, and new product innovation. He is the author of several articles that have appeared in leading academic journals, including Journal of Marketing Research, Journal of Marketing, Journal of Retailing, Journal of Personal Selling and Sales Management, Journal of Academy of Marketing Science, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and MIT Sloan Management Review. Recently, he edited the Handbook of Marketing and Finance published by Edward Elgar. He is currently the editor-in-chief of the Journal of Retailing, ranked among the top-business journals. He has received numerous awards and honors for his research, teaching, and editorial service. He teaches customer relationship management to the MBAs, strategic marketing to the Executive MBAs and senior executives in Fortune 500 firms.
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