Areas of Expertise
Total Quality Management
Strategic Use of Information Systems
BS, Virginia Institute of Technology
MS, University of Notre Dame
Ph D, University of Notre Dame
"Thou shalt not invest foolishly", 1st Books Library, 2002
National DSI meeting, Orlando, FL, "Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry" ( 2000).
International DSI Conference, Greece, Athens, "Quality as a Strategic Instrument for Competing in the Automotive Industry" ( 1999).