Phone hacking: a classic case of corporate failure?

Perhaps by now you’ve had your fill of the furious
moralising and molten denunciations of Rupert Murdoch and his
lieutenants (or perhaps not – in which case, allow me to direct you to a little
place on the internet called Twitter, where you will find so much more). But
these reactions don’t really help answer the big question of what actually went
wrong at News International:
how a successful Sunday newspaper apparently ended up as a cottage industry of
phone hacking. A better guide to that lies in the story of the car that, in some
cases, turned out to be a death-trap.

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