Viola D. Hank, Associate Professor
Endowed PositionViola D. Hank Associate Professor
BiographyProfessor Angst conducts research on the transformational effect of IT, technology usage, and IT value - particularly in the healthcare industry. In recent papers, he has investigated the diffusion of disruptive healthcare innovations and the relationship to financial value and quality of care. Angst teaches undergraduate courses in project management and problem solving and graduate courses related to the strategic use of IT. He received his Ph.D. from the Smith School of Business, University of Maryland; his M.B.A. from the Alfred Lerner College of Business & Economics, University of Delaware; and his B.S. in Mechanical Engineering from Western Michigan University. From 2005-2007, Angst was the Associate Director of the Center for Health Information and Decision Systems at the University of Maryland. Prior to pursuing his graduate education, Angst worked for 10 years in both technical and strategic roles, most recently as a consultant with the DuPont Company. Angst has conducted research and consulted in the healthcare IT domain for many large multinational companies and for the federal government.
Areas of Expertise
Information Systems adoption, Health IT
Data security breaches, IT value
Ph D, University of Maryland, Robert H. Smith School of Business
MBA, University of Delaware, Alfred Lerner College of Business & Economics
BS, Western Michigan University
Business Problem Solving
Strategic IT Applications
"Reducing Healthcare Spending through Electronic Information Exchange: The Role of Incentives and Exchange Maturity", (with Idris Adjerid, Julia Adler-Milstein), to appear in Information Systems Research, Forthcoming, 2018.
"Antecedents of Information Systems Sourcing Strategies in U.S. Hospitals: A Longitudinal Study", (with Kaitlin Wowak, Sean Handley, Ken Kelley), MIS Quarterly, 41, 2017.
"When Do IT Security Investments Matter? Accounting for the influence of institutional factors in the context of healthcare data breaches", (with Emily Block, John D'Arcy, Ken Kelley), MIS Quarterly, 41, 2017.
"A Tutorial on Empirical ICT4D Research in Developing Countries: Processes, Challenges, and Lessons", (with Kaitlin Wowak, Idris Adjerid, Juan Carlos Guzman), Communications of the AIS, 38, 2016.
"The Impact of Culture on the Relationship between Governance and Opportunism in Outsourcing Relationships", (with Sean Handley), Strategic Management Journal, 36, 2015.
"Information Technology and Voluntary Quality Disclosure by Hospitals", (with Ritu Agarwal, Guodong Gao, Jiban Khuntia, Jeffery McCullough), Decision Support Systems, 57, 2014.
"Everybody Needs Somebody: The Influence of Team Network Structure on Information Technology Use", (with Massimo Magni, Ritu Agarwal), Journal of Management Information Systems (Lead article), 29, 2013.
"Dual Role of IT-Assisted Communication in Patient Care: A Validated Structure-Process-Outcome Framework", (with Sarv Devaraj, John D'Arcy), Journal of Management Information Systems (JMIS), 29, 2012.
"Electronic Health Records Assimilation and Physician Identity Evolution: An Identity Theory Perspective", (with Abhay Mishra, Catherine Anderson, Ritu Agarwal), Information Systems Research, 3, 2012.
"Doctors’ Orders - If they’re electronic, do they improve patient satisfaction? A complements/substitutes perspective", (with Carolyn Queenan, Sarv Devaraj), Journal of Operations Management, 29, 2011.
"Performance Effects Related to the Sequence of Integration of Healthcare Technologies", (with Sarv Devaraj, Carolyn Queenan, Brad Greenwood), Production and Operations Management (2013 POMS College of Service Operations Most Influential Paper Award), 20, 2011.
"Differences Between Integrated And Stand-Alone E-Prescribing Systems Have Implications For Future Use", (with Catherine DesRoches, Ritu Agarwal, Michael Fischer), Health Affairs (Impact Factor 3.582), 29, 2010.
"Social Contagion and Information Technology Diffusion: The Adoption of Electronic Medical Records in US Hospitals", (with Ritu Agarwal, V. Sambamurthy, Ken Kelley), Management Science (Lead article), 56, 2010.
"Technological Viewpoints (Frames) about Electronic Prescribing in Physician Practices", (with Ritu Agarwal, Catherine DesRoches, Michael Fischer), JAMIA (Impact Factor 3.974), 17, 2010.
"Protect My Privacy or Support the Common-Good? Ethical questions about electronic health information exchanges", Journal of Business Ethics, 90, 2009.
"The Performance Impacts of Coaching: A Multilevel Analysis Using Hierarchical Linear Modeling", (with Ritu Agarwal, Massimo Magni), International Journal of Human Resource Management, 20, 2009.
"Adoption of Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Individual Persuasion", (with Ritu Agarwal), MIS Quarterly, 33, 2009.
"Bid or Buy? Individual Shopping Traits as Predictors of Strategic Exit in Online Auctions", (with Ritu Agarwal, Jason Kuruzovich), International Journal of Electronic Commerce, 13, 2008.
"Wireless Communication Role in Patient Response Time: A Study of Vocera Integration With a Nurse Call System", (with Jason Kuruzovich, Samer Faraj, Ritu Agarwal), Computers, Informatics, Nursing (CIN), 26, 2008.
"Reconceptualizing Compatibility Beliefs in Technology Acceptance", (with Elena Karahanna, Ritu Agarwal), MIS Quarterly, 30, 2006.
"Towards the Paperless Class, In: Clark, G.C., Clouser, S.A. (Eds), Teaching with Technology Volume 2: The Stories Continue", (with Jon Crutchfield), Learning Technology Consortium, June 22, 2011
"Technology-Enabled Transformations in U.S. Health Care: Early Findings on Personal Health Records and Individual Use", (with Ritu Agarwal), In D. Galletta & P. Zhang (Eds.), Human-Computer Interaction and Management Information Systems: Applications, Armonk, NY: M.E. Sharpe, Inc.,, 2006
Invited Talk, HEC University, Montreal, "Just What the Doctor Ordered? Physician Mobility and the Adoption of Electronic Health Records" (September 21, 2017).
Conference On the Digital Economy (CODE), "Just What the Doctor Ordered? Physician Mobility and the Adoption of Electronic Health Records" (January 3, 2017).
Hesburgh Lecture Series, "Who's watching me? What 'Big Data' means to all of us" (November 14, 2016).
Invited Talk, Rice University, "Navigating Your Academic Career" (November 14, 2016).
Hesburgh Lecture Series, "Hackers, Crackers, and Corporate Attackers: Making Sense of Data Breaches in Our Digital World" (November 4, 2016).
Invited Talk, University of Texas at Dallas, "Just What the Doctor Ordered? Physician Mobility and the Adoption of Electronic Health Records" (September 30, 2016).
Students Consulting for Nonprofit Organizations, "Structuring Business Problems in the Context of Nonprofit Organizations" (September 21, 2016).
Invited Talk, Temple University, "A Longitudinal Study of the Relationship between Information Systems Sourcing Strategy and Hospital Performance" (November 20, 2015).
INFORMS Annual Meeting, "Health Information Exchange and Reduced Healthcare Spending" (November 1, 2015).
Patient-Centric Healthcare Management in the Age of Analytics, "A Longitudinal Study of the Relationship between Information Systems Sourcing Strategy and Hospital Performance" (October 10, 2015).
WHITE - Workshop on Health Information Technology and Economics, "There’s an App for that: Addressing the Handoff Problem in Healthcare using Mobile" (October 10, 2015).
Patient-Centric Healthcare Management in the Age of Analytics, "Can A Hospital’s Data Analytics’ Capabilities Impact Patient Outcomes? Evidence from a multi-year panel" (October 9, 2015).
On the Sidelines, "Hackers, Crackers, and Corporate Attackers: Making Sense of Data Breaches in Our Digital World" (September 18, 2015).
INFORMS Healthcare Conference, "Track Chair: HIT Privacy and Security" (July 29, 2015).
Bocconi University, "Is Corporate Social Responsibility Good for IS Security? Hackers as corporate disciplinarians" (July 17, 2015).
NBER - National Bureau of Economic Research, "Reducing Healthcare Spending through Electronic Information Exchange: Aligning Provider and Insurer Incentives" (July 16, 2015).
Responsible IT Leadership in a Data-Driven World, "Data Governance in Firms" (July 2, 2015).
Privacy in an Era of Big Data workshop, "Theme 1: Tradeoffs between Benefits of Big Data and Privacy Protection" (April 22, 2015).
Hesburgh Lecture Series, "Who’s Watching Me? What “Big Data” Means to All of Us" (November 12, 2014).
CIST - Conference on Information Systems and Technology, "Health Information Exchange and Reduced Healthcare Spending" (November 8, 2014).
Hesburgh Lecture Series, ""Grandma 'friended' me on Facebook: Making sense of social media"" (November 6, 2014).
WHITE - Workshop on Health Information Technology and Economics, "Health Information Exchange and Reduced Healthcare Spending" (October 10, 2014).
Hesburgh Lecture Series, "Who’s Watching Me? What “Big Data” Means to All of Us" (September 19, 2014).
Hesburgh Lecture Series, "Who’s Watching Me? What “Big Data” Means to All of Us" (April 3, 2014).
Hesburgh Lecture Series, ""Grandma 'friended' me on Facebook: Making sense of social media"" (February 20, 2014).
Curtin University, "When Do IT Security Investments Matter: The Influence of Organizational and Institutional Factors on the Efficacy of IT Security Investments" (September 19, 2013).
National University of Singapore (NUS), "When Do IT Security Investments Matter: The Influence of Organizational and Institutional Factors on the Efficacy of IT Security Investments" (August 30, 2013).
The University of Notre Dame Australia, "When Do IT Security Investments Matter: The Influence of Organizational and Institutional Factors on the Efficacy of IT Security Investments" (August 14, 2013).
Mason School of Business, College of William and Mary, "Shedding the Liability of Institutions: Organizational determinants of data security breaches" (February 8, 2013).
CRS - Catholic Relief Services, "IT Value and Metrics" (February 7, 2013).
Securing Information Technology in Healthcare: Part II, ""Discussant"" (May 15, 2012).
ND Thinks Big, University of Notre Dame, "Tablet computers in the classroom" (March 22, 2012).
Michigan State University, "A Multilevel Investigation Of Network Effects On Individual Technology Use: A Social Capital Perspective" (September 23, 2011).
Information Technology Teaching Workshop, "Early Findings from Student iPad Course" (May 13, 2011).
Workshop on Economics of Health Information Technology, University of Florida, "Voluntary Disclosure and Signaling Behavior" (February 11, 2011).
WHITE (Workshop on Health Information Technology and Economics), University of Maryland, "Discussant - Business Value Track" (October 7, 2010).
Proceedings of WISE - Workshop on Information Systems and Economics, "Deconstructing the Health IT Adoption Paradox" (December 2009).
Joseph M. Katz Graduate School of Business, University of Pittsburgh, "of sequence The importance: Performance effects related to health information technology implementation sequence" (October 24, 2008).
INFORMS 2008, "An Empirical Investigation of Technology Adoption Sequences in Hospitals" (October 14, 2008).
INFORMS 2008, "Determinants of Voluntary Disclosure of Quality of Care Information among California Hospitals" (October 14, 2008).
Proceedings of the 41st Annual Hawaii International Conference on System Sciences (CD-ROM), "An Empirical Examination of the Importance of Defining the PHR for Research and for Practice" (January 2008).
Proceedings of International Conference on Information Systems (ICIS), "A Multilevel Investigation of Normative and Informational Influences on Extensiveness of Individual Technology Use" (December 2007).
Proceedings of International Conference on Information Systems (ICIS), "Digitizing Healthcare: The Ability and Motivation of Physician Practices and Their Adoption of Electronic Health Record Systems" (December 2007).
WISE 2007, "Revealing Yourself Online: Quality Disclosure in California Hospitals" (December 2007).
Proceedings of INFORMS Annual Meeting, "Isolating the Effects of Health IT on Performance: Empirical Test of Complementarities and Learning" (November 2007).
Proceedings of The Academy of Management Annual Meeting (AOM), "Transforming the Practice and Delivery of Healthcare through Information Technology" (August 2007).
24th Annual Human-Computer Interaction Lab Symposium, University of Maryland: Health Informatics in an Aging Population Workshop, "An Empirical Examination of the Importance of Defining the PHR for Research and for Practice" (June 1, 2007).
Smith Business Close-Up, "Has Your Doctor's Office Adapted to the 21st Century?" (March 22, 2007).
Proceedings of International Conference on Information Systems (ICIS), "Digital Health Records and Privacy Concerns: Overcoming Key Barriers to Adoption" (December 2006).
Connecting Americans to Their Health Care, "Latest Research on PHRs" (December 7, 2006).
National Advisory Commission on Patient-Focused Care, "PHR Research and Evidence" (October 25, 2006).
Empowering Care through Communications Technologies, "But Does IT Add Value - Challenges in Connected Health Research" (September 18, 2006).
Consumer Empowerment Workgroup Hearings on Personal Health Records, "PHR - Clinical, Patient, and Consumer Perspectives" (July 27, 2006).
5th Annual HIMSS Advocacy Day, "Personal Health Records…It’s Time: The value of a PHR" (June 5, 2006).
American Medical Informatics Association, "Changing Attitudes about Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Patient Persuasion" (November 2005).
HIT Summit, "Developing a Visual Representation of HIT Diffusion in the U.S." (June 2005).
Proceedings of Summer Institute in Nursing Informatics (SINI), "The Role of Health Information Technology in Medicare and Medicaid Disease Management" (June 2005).
Toward an Electronic Patient Record (TEPR), "Putting the Power at Consumers' Fingertips: Distribution of Personal Health Records for Maximum Utility" (May 2005).
Proceedings of ICIS Workgroup, DIGIT – Diffusion Interest Group in Information Technology, "Central and Peripheral Routes to Faithful Technology Usage" (December 2004).
Proceedings of INFORMS, CIST – Conference on Information Systems and Technology, "It’s Not To Whom You Go, It’s Who You Know: Social Referents and Normative and Informational Influence in Technology Acceptance Attitudes and Behaviors" (June 2004).
Toward an Electronic Patient Record (TEPR), "Patients' Perceived Value of Using a Personal Health Record" (May 2004).