Viola D. Hank, Associate Professor
Endowed PositionViola D. Hank Associate Professor
BiographyProfessor Angst conducts research on the transformational effect of IT, technology usage, and IT value - particularly in the healthcare industry. In recent papers, he has investigated the diffusion of disruptive healthcare innovations and the relationship to financial value and quality of care. Angst teaches undergraduate courses in project management and problem solving and graduate courses related to the strategic use of IT. He received his Ph.D. from the Smith School of Business, University of Maryland; his M.B.A. from the Alfred Lerner College of Business & Economics, University of Delaware; and his B.S. in Mechanical Engineering from Western Michigan University. From 2005-2007, Angst was the Associate Director of the Center for Health Information and Decision Systems at the University of Maryland. Prior to pursuing his graduate education, Angst worked for 10 years in both technical and strategic roles, most recently as a consultant with the DuPont Company. Angst has conducted research and consulted in the healthcare IT domain for many large multinational companies and for the federal government.
Areas of Expertise
Information Systems adoption, Health IT
Data security breaches, IT value
Ph D, University of Maryland, Robert H. Smith School of Business
MBA, University of Delaware, Alfred Lerner College of Business & Economics
BS, Western Michigan University
Business Problem Solving
"Reducing Healthcare Spending through Electronic Information Exchange: The Role of Incentives and Exchange Maturity", (with Idris Adjerid, Julia Adler-Milstein), Information Systems Research, Forthcoming, 2018.
"Antecedents of Information Systems Sourcing Strategies in U.S. Hospitals: A Longitudinal Study", (with Kaitlin Wowak, Sean Handley, Ken Kelley), MIS Quarterly, 41, 2017.
"When Do IT Security Investments Matter? Accounting for the influence of institutional factors in the context of healthcare data breaches", (with Emily Block, John D'Arcy, Ken Kelley), MIS Quarterly, 41, 2017.
"A Tutorial on Empirical ICT4D Research in Developing Countries: Processes, Challenges, and Lessons", (with Kaitlin Wowak, Idris Adjerid, Juan Carlos Guzman), Communications of the AIS, 38, 2016.
"The Impact of Culture on the Relationship between Governance and Opportunism in Outsourcing Relationships", (with Sean Handley), Strategic Management Journal, 36, 2015.
"Information Technology and Voluntary Quality Disclosure by Hospitals", (with Ritu Agarwal, Guodong Gao, Jiban Khuntia, Jeffery McCullough), Decision Support Systems, 57, 2014.
"Everybody Needs Somebody: The Influence of Team Network Structure on Information Technology Use", (with Massimo Magni, Ritu Agarwal), Journal of Management Information Systems (Lead article), 29, 2013.
"Dual Role of IT-Assisted Communication in Patient Care: A Validated Structure-Process-Outcome Framework", (with Sarv Devaraj, John D'Arcy), Journal of Management Information Systems (JMIS), 29, 2012.
"Electronic Health Records Assimilation and Physician Identity Evolution: An Identity Theory Perspective", (with Abhay Mishra, Catherine Anderson, Ritu Agarwal), Information Systems Research, 3, 2012.
"Doctors’ Orders - If they’re electronic, do they improve patient satisfaction? A complements/substitutes perspective", (with Carolyn Queenan, Sarv Devaraj), Journal of Operations Management, 29, 2011.
"Performance Effects Related to the Sequence of Integration of Healthcare Technologies", (with Sarv Devaraj, Carolyn Queenan, Brad Greenwood), Production and Operations Management (2013 POMS College of Service Operations Most Influential Paper Award), 20, 2011.
"Differences Between Integrated And Stand-Alone E-Prescribing Systems Have Implications For Future Use", (with Catherine DesRoches, Ritu Agarwal, Michael Fischer), Health Affairs (Impact Factor 3.582), 29, 2010.
"Social Contagion and Information Technology Diffusion: The Adoption of Electronic Medical Records in US Hospitals", (with Ritu Agarwal, V. Sambamurthy, Ken Kelley), Management Science (Lead article), 56, 2010.
"Technological Viewpoints (Frames) about Electronic Prescribing in Physician Practices", (with Ritu Agarwal, Catherine DesRoches, Michael Fischer), JAMIA (Impact Factor 3.974), 17, 2010.
"Protect My Privacy or Support the Common-Good? Ethical questions about electronic health information exchanges", Journal of Business Ethics, 90, 2009.
"The Performance Impacts of Coaching: A Multilevel Analysis Using Hierarchical Linear Modeling", (with Ritu Agarwal, Massimo Magni), International Journal of Human Resource Management, 20, 2009.
"Adoption of Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Individual Persuasion", (with Ritu Agarwal), MIS Quarterly, 33, 2009.
"Bid or Buy? Individual Shopping Traits as Predictors of Strategic Exit in Online Auctions", (with Ritu Agarwal, Jason Kuruzovich), International Journal of Electronic Commerce, 13, 2008.
"Wireless Communication Role in Patient Response Time: A Study of Vocera Integration With a Nurse Call System", (with Jason Kuruzovich, Samer Faraj, Ritu Agarwal), Computers, Informatics, Nursing (CIN), 26, 2008.
"Reconceptualizing Compatibility Beliefs in Technology Acceptance", (with Elena Karahanna, Ritu Agarwal), MIS Quarterly, 30, 2006.
"Towards the Paperless Class, In: Clark, G.C., Clouser, S.A. (Eds), Teaching with Technology Volume 2: The Stories Continue", (with Jon Crutchfield), Learning Technology Consortium, June 22, 2011
"Technology-Enabled Transformations in U.S. Health Care: Early Findings on Personal Health Records and Individual Use", (with Ritu Agarwal), In D. Galletta & P. Zhang (Eds.), Human-Computer Interaction and Management Information Systems: Applications, Armonk, NY: M.E. Sharpe, Inc.,, 2006