News
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July 22, 2021Tips and ‘service with a smile’ rules fuel sex harassment in restaurants, study says"Much of the research and media attention has focused on why organizational insiders, or other employees engage in sexual harassment. It really didn't address why service employees were likely to face sexual harassment from organizational outsiders, like customers. We wanted to uncover what factors could be driving this given its prevalence." said management professor Timothy Kundro in an NPR piece.
NPR -
July 22, 2021New studies blame tipping and service with a smile for stoking sexual harassmentRestaurant Business Online covered new research by management professor Timothy Kundro, which shows that sexual harassment within the restaurant industry is due to a combination of tipping and service with a smile.
Restaurant Business -
July 20, 2021Artificial intelligence tool could increase patient health literacy, study showsUniversity of Notre Dame researcher John Lalor, an assistant professor of IT, Analytics and Operations at Mendoza College of Business, is part of a team working on a web-based natural language processing system that could increase the health literacy of patients who access their records through a patient portal.
Melissa Jackson -
July 20, 2021Why do most service workers encounter sexual harassment? Tips & forced friendliness
Study Finds -
July 19, 2021‘Service with a smile’ plus tipping leads to sexual harassment for majority of service employees, study showsTwo common practices in the U.S. restaurant industry — service with a smile and tipping — contribute to a culture of sexual harassment, according to new research from the University of Notre Dame's Tim Kundro, assistant professor of management and organization at Notre Dame’s Mendoza College of Business.
Shannon Roddel -
July 15, 2021‘We are fundamentally a racist and sexist society’: How top companies in US are struggling to diversify leadership"Only by removing bias can companies begin to identify the full range of candidates who have the talent and skill to succeed," said Charlice Hurst, an assistant professor of organizational behavior at the University of Notre Dame Mendoza College of Business in a USA Today piece.
USA Today -
July 13, 2021Academy of Management recognizes Notre Dame professor with early career awardManagement professor John Busenbark was recognized for his career research efforts with the 2021 Lawrence R. James Early Career Award from the Research Methods Division of the Academy of Management.
Carol Elliott -
July 12, 2021U.S. restaurant culture inadvertently leads to sexual harassmentResearch on sexual harrassment in the service industry by management professor Tim Kundro was covered by Fast Company. The study found the reason behind sexual harassment in hospitality may stem from the combination of two common staples of the industry in America: workers’ reliance on tips, and expectations to give cheerful “service with a smile” at all times.
Fast Company -
July 9, 2021Notre Dame marketing professor recognized for research contributionsMendoza College of Business associate marketing professor Frank Germann was recently awarded the 2021 Varadarajan Award for Early Career Contributions.
Carol Elliott -
July 7, 2021Millennials face yet another workplace challenge—ageism
Management professor Jessica McManus Warnell was quoted by Fast Company in a piece about generational stereotypes and Millennials, saying "Often what we hear about millennials is simply magnified by the very technologies that digital natives are accused of being obsessed with."
Fast Company