Path to purpose
A study by Ahmed Abbasi, the Academic Director of the Ph.D. Program in Analytics, and his co-researchers found that consumers take very different paths, using different online channels, depending on customer intent and the type of purchase they are making.
Humans vs. automation: Service center agents can outperform technology, study shows
Nicholas Berente, the Viola D. Hank Associate Professor, and Kaitlin Wowak, associate professor of information technology, analytics and operations studied the role of behavioral inertia and how it impacts the quality of service in a call center.
Has the threat of waiving COVID-19 vaccine intellectual property rights had its desired effect?
IT, Analytics & Operations professor and supply chain expert Kaitlin Wowak was quoted in a piece by European Pharmaceutical Review about the challenges to supply chains for PPE such as respirators and N95 masks.
European Pharmaceutical Review
Artificial intelligence tool could increase patient health literacy, study shows
University of Notre Dame researcher John Lalor, an assistant professor of IT, Analytics and Operations at Mendoza College of Business, is part of a team working on a web-based natural language processing system that could increase the health literacy of patients who access their records through a patient portal.
Analytics professor’s research offers new way to forecast COVID-19 cases, study impact of public health measures
A statistical estimation technique developed by assistant business analytics professor Zifeng Zhao and his fellow researchers offers public health officials a new way to build short-term forecasts of coronavirus diagnoses and deaths.
M.S. in Accountancy program adds new data analytics concentration
Beginning fall 2020, the Master of Science in Accountancy (MSA) program will offer a new data analytics concentration as well as a host of new accounting-focused data analytics courses.
Amanda N. Jacobson
Finding a seat: 2 business profs and a grad student built an app to help sports venues with physical distancing
Scott Nestler and Seth Berry, both professors of IT, Analytics and Operations, and MSBA/MBA candidate Joe Jenkins developed a cloud-based tool to help venue managers plan out the optimum seating configuration that aligns with their physical distancing and reduced capacity mandates.
Direct cash payments for COVID-19 relief are susceptible to fraud
IT, Analytics and Operations professor and cyber security expert Mike Chapple was featured in an NPR segment about fraud concerns surrounding the COVID-19 relief payments. Chapple's comments start at the 2:20 mark.
Stimulus cash puts IRS on alert for scammers preying on unwary
Bloomberg interviewed IT, Analytics and Operations professor and former computer scientist for the NSA about security concerns with the IRS payment portal, which could give scammers an opening to hijack payments.
South Dakota pork plant closure will reduce nation’s meat supply, impact entire supply chain
IT, Analytics and Operations professor Krista Foster explains how closing the meat processing plants because of COVID-19 will not only hurt the nation’s meat supply, it will impact every tier of the supply chain.