News
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Covid study shows online learning is better for some subjectsResearch from Shijie Lu looks at how the abrupt move from classroom teaching to online learning during the lockdown affected college students’ performance in China.
Futurity -
Study of higher education during COVID-19 shutdowns shows certain subjects can be better taught onlineResearch by marketing professor Shijie Lu looks at how the abrupt move to online learning during the COVID-19 lockdown affected college students’ performance in China.
Shannon Roddel -
Why shoppers prefer chatbots for embarrassing purchasesA study by Jianna Jin and her co-authors shows that non-humanlike chatbots are preferred when consumers purchase embarrassing products.
Fast Company -
Customers can become more loyal if their banks solve fraud cases, researchers findMarketing professor Vamsi Kanuri and his co-authors researched how customers respond when banks investigate fraud.
The Conversation -
Should banks hunt down fraudsters? One study’s surprising findingsResearch from Notre Dame shows refunding money to customers may not be enough to keep them. They want banks to find the bad guy.
U.S. News & World Report -
Banks more often retain defrauded customers if they can attribute blameWhether a bank’s fraud investigation results in finding the perpetrator “actually does matter quite a bit in terms of customers continuing with banks,” said Vamsi Kanuri, a Notre Dame professor.
Banking Dive -
Banks that ID fraudsters see more customer loyaltyBanks that identify fraudsters can boost customer loyalty, according to research from the University of Notre Dame Mendoza College of Business.
Bank News -
Banks that identify fraudsters increase loyalty, retain more defrauded customers than others who never were compromisedResearch by marketing professor Vamsi Kanuri found that if a bank can’t tell a customer who was responsible for a fraudulent transaction, that customer loses trust.
Shannon Roddel -
Banks that detect fraudsters demonstrate higher customer loyalty and retention compared to those without fraud incidentsScience Magazine covered research by marketing professor Vamsi Kanuri that showed when banks fail to assign clear responsibility for fraudulent transactions, customers respond by drastically diminishing their trust.
Science Magazine -
New Mendoza Behavioral Lab enhances research potentialThe expanded Mendoza Behavioral Lab, a dedicated research center designed for examining human behavior as it relates to business, will enhance the College's tradition of thought leadership.
Brendan O’Shaughnessy (ND '93)