EXERPT FROM WASHINGTON POST:
In a speech last month, Consumer Product Safety Commission Chairman Elliot Kaye criticized Samsung for trying to handle the problem without coordinating with his agency and for putting customers at risk.
“I would say that’s uncommon,” said Kaitlin Wowak, an assistant professor of business at Notre Dame. “It’s important for companies dealing with recalls to have whatever relevant organization — the FDA, NHTSA, the CPSC — get behind them.”
Read the entire story on the Washington Post website.