News
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Trump has called the postal service ‘a joke’. Don’t expect Amazon to replace it“The fate of the USPS is no longer financial or managerial, but political,” James O’Rourke, a professor of management at the University of Notre Dame, said in an interview with The Guardian.
The Guardian UK -
Banks that detect fraudsters demonstrate higher customer loyalty and retention compared to those without fraud incidentsScience Magazine covered research by marketing professor Vamsi Kanuri that showed when banks fail to assign clear responsibility for fraudulent transactions, customers respond by drastically diminishing their trust.
Science Magazine -
Product recalls are on the rise, top causes revealedKaitlin Wowak, expert in product recalls and supply chain management, discussed rising recall trends and their underlying causes with Newsweek.
Newsweek -
People prefer chatbots when buying embarrassing stuffWhen consumers know for sure they are interacting with a chatbot, they strongly prefer it over a human for embarrassing purchases according to a study by marketing professor Jianna Jin.
Futurity -
Why letting customers keep their returns creates loyaltyForbes examines research from the Mendoza College of Business that shows letting customers keep returns leads to positive brand perception.
Forbes -
School shootings leave lasting scars on local economies, research showsFatal school shootings don’t just devastate communities emotionally – they also harm their economies according to marketing professor John Costello and his co-authors in a piece for The Conversation.
The Conversation -
Are ‘just keep it’ return policies loyalty builders?A new study finds while the primary reason for “just keep it” return policies may be to help retailers save money, they also pack a sizeable goodwill benefit.
Retail Wire -
Why ‘returnless returns’ can pay off for companiesResearch reveals how returnless refund policies boost customer loyalty and reduce retailer operational costs significantly.
Wall Street Journal -
Observers of workplace mistreatment react as the victims
Researcher Jason Colquitt wrote an op-ed for The Conversation about his co-authored study that found observing a co-worker being mistreated on the job has significant effects on the observers’ emotions.
The Conversation -
CEI announces James Otteson as Simon awardee
The Competitive Enterprise Institute (CEI) announced that American philosopher and political economist James Otteson, John T. Ryan Jr. Professor of Business Ethics at the Mendoza College of Busieness, was awarded with the 2025 Julian L. Simon Memorial Award.
Competitive Enterprise Institute