News
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Nearly 7,000 people threatened to cancel their newspaper subscriptions. Here’s what got them to stay.According to a new study from marketing professor Vamsi Kanuri and his co-researcher, newspaper subscribers who receive a short-term price adjustment to quell the disappointment of a delivery failure are actually less likely to renew their subscription when the time comes — suggesting that newspapers might want to adjust their tactics for addressing customer complaints.
Harvard Nieman Lab -
How discounts for unhappy subscribers can backfire on businessesA phys.org article features new research by marketing professor Vamsi Kanuri on whether offering temporary discounts for subscription-based services to unhappy customers will satisfy them.
Phys.org -
Deal or no deal? How discounts for unhappy subscribers can backfire on businessesSubscription-based service providers including newspapers, cable and internet providers and utility companies often issue price-based incentives including discounts in response to complaints about service failures. It’s been shown to satisfy angry customers — at least momentarily. But new research from marketing professor Vamsi Kanuri demonstrates the tactic may not be successful in retaining customers in the long term.
Shannon Roddel -
Facebook’s Libra might be the best bet for cryptocurrencyFinance Professor Bill McDonald analyzed Facebook's whitepaper on Libra, a new, simple global currency and financial infrastructure that is intended to empower billions of people. McDonald, the Thomas A. and James J. Bruder Chair in Administrative Leadership at Notre Dame’s Mendoza College of Business, previously worked as a vice president at the Schwab Center for Investment Research in San Francisco during the Internet boom/bust, and he has consulted for major investment banks, brokerages and stock exchanges, and served as an expert witness.
Carol Elliott -
Executive compensation: Is it corrupted?Bernard J. Hank Professor of Finance and Dean of Mendoza Martijn Cremers' co-authored research paper was published on the Columbia Law School's blog on corporations and the capital markets.
The CLS Blue Sky Blog -
Study shows concerns often not offered or accepted in close employee-manager relationships"Who Says There's a Problem? Preferences on the Sending and Receiving of Prohibitive Voice" is forthcoming in Human Relations from Charlice Hurst, assistant professor of management and organization, and Ken Kelley, Edward F. Sorin Society Professor of IT, Analytics, and Operations in Notre Dame's Mendoza College of Business. The study examined when employees engage in prohibitive voice and when leaders listen.
Phys.org -
Concerns often not offered or accepted in close employee-manager relationships, study showsResearch has long suggested that strong relationships between managers and employees lead to positive outcomes, including employees feeling safe to speak up and take risks. But new research from the University of Notre Dame shows that employees may not want to sacrifice social capital with their leader by voicing concerns.
Shannon Roddel -
Going rate: How the cost of debt differs for private and public firms on the bond market
It's no secret that privately held companies incur higher debt costs on the bond market than their publicly traded counterparts. At the end of the day, private firms pay about 1 percent more to publicly finance their debt and have a worse S&P 500 bond rating, according to a University of Notre Dame study that tested some of the factors influencing these cost variations.
Melissa Jackson -
Signing Mike Trout: The most expensive contract in sports history is a bargain, expert saysFinance professor Richard Sheehan says Mike Trout's 12-year contract extension, said to be worth a record $426.5 million, is a bargain for the Angels if how long Trout can perform at his current level is taken into account.
Shannon Roddel -
Following the crowd: New study shows how to improve group consensusThe growing number of crowd-sourcing sites shows the extent to which consumers rely on popular opinion. New research by professor of finance Zhi Da and Xing Huang of Washington University in St. Louis has found a way to improve their accuracy.
Shannon Roddel